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Edit Default Object Labels

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edited Sep 23, 2019 4:22AM in Agent Desktop 1 comment

Summary

Edit Default Object Labels

Content

In the navigation menu the Incident object has different labels across our interfaces.

In one interface it is called 'Incidents'.

In the other interface it is called 'Cases'.

How do I edit these labels to bring both interfaces inline? Is there a configuration setting?

Version

18D

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