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Smart Assistant suggestions appears twice in auto-responses

Accepted answer
edited Sep 23, 2019 12:35PM in Customer Portal 3 comments


SmartAssistant suggestions appended to email displayed twice



I'm currently working on appending our Smart Assitant to our email auto-responses. 

I made a business rule that appends the Smarts Assistant suggestions to the response message that is sent to the customer. But, no matter what I try, the message is included twice in the response for the customer.

I have attached a screenshot of an example. I know it's in Danish, but the part with the links is the Smart Assistant linking to answers.
1 in the screenshot is where or regular "greeting" message is displayed, just the way we set in up in "Message templates".

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