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Auto-archive incidents by calendar year?

Received Response
edited Sep 23, 2019 1:38PM in Agent Desktop 1 comment


Setting up a rule to auto-archive incidents by calendar year, not by age


Hi everyone,

Is it possible to set up a rule to auto-archive incidents based on their year of creation/closure?

For example, all incidents older than [current year] minus 4 years should be archived each Jan 1st.

So for example, even if it's January, June, or December of 2019, only incidents created or closed until 31-Dec-2015 will be archived automatically. Once the date turns into 1-Jan-2020, all incidents for 2016 are archived automatically.

So the rule would need to take into account the current year, not the age of an incident itself.


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