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Exclude incident creator from business rule mail

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edited Jun 8, 2022 10:30AM in Agent Desktop 4 comments

Summary

(About business rules)

Content

Hi All, 

When I created a business rule that sends mail in case (For Example: the incident type was "Complaint") to "[email protected]

But the mail is received by that person "[email protected]" + The incident creator ..

Is there an availability to make it sent only to "[email protected]" ? 

 

 

Version

19A

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