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Restricting One Incident to One Agent @ Same time

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Sep 25, 2019 1:38PM edited Jun 8, 2022 10:30AM in Agent Desktop 1 comment

Summary

Restricting One Incident to One Agent @ Same time

Content

Hi Folks,

Is there any way to restrict the agents not to open a similar incident at the same time?

Thanks

Thiyag

Version

19A

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