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Abandoned Survey Reporting

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edited Jun 8, 2022 8:57AM in Agent Desktop 2 comments

Summary

How I can report on drop off from a survey that only has one page

Content

Hi,

I've been asked to investigate a way of reporting on our Transactional surveys to show the total amount of customers who open a survey and complete the questions vs open the survey and then abandon (i.e close the survey window and therefore do not submit their feedback). The survey we send contains all questions on one page.

Is there any standard reporting/standard data table that will show this insight? Or what would be the best approach to find this information?

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