You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Show/Hide Title Bar based on Non-Native Relationship Field

Accepted answer
16
Views
2
Comments
edited Sep 27, 2019 3:12PM in Agent Desktop 2 comments

Content

  1. In the Incident Workspace I have a field called Service Account (service_id) which is a System Attribute of Incident that has a relationship with Organization(org_id) as a Parent ID. (Service Account = The Site/Organization for which the Activity will be performed)
  2. Organization object has a custom field called National Account(national_account) which is Yes/No field.
  3. There is a title bar at the top of my Summary Area of Incident Workspace which says National Account.

I need to display that Title Bar only when the selected Service Account's national_account field is set to Yes.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!