Escalations is not Working

Summary

Escalation for Incident.Due Date is not working

Content

Hi All,

In my system, i am creating two rules:

Rule 1:  IF incident.Queue ID = 'XYZ' and Incident.Previous Escalation Level = 'Unspecified'

              then

              Escalate to 'IT level 1' + 30 Mins relative to Incident. Due Date and Recalculate and Revalidate.

 

Rule 2: IF Escalation level = 'IT level 1' and Incident.Previous Escalation Level = 'Unspecified'

             then

             Execute Object event Handler 'abcd'. //This is just to email about the escalation to the manager of the assigned.

 

The problem that i am encountering is that only the rule one is fired. Rule 2 is never fired. I am unable to figure out what could be the possible reason of this not working. I am not able to see anything in audit logs or Rule log. Not even in reports where the incidents escalation level and escalation details are columns.