You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Generate 2 incidents at the same time to the same client from the portal

Accepted answer
10
Views
1
Comments
edited Oct 2, 2019 1:22AM in Customer Portal 1 comment

Summary

Generate 2 incidents at the same time to the same client from the portal

Content

Hi ! 

I have a simple query about the rules of Service and operation of incident generation.

If from the portal there is the option to generate 2 incidents at the same time for the same client?

Can it be done from a business rule?

If an incident is from the portal and has a specific product selected, automatically generate an additional incident?

Thank you.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!