Generate 2 incidents at the same time to the same client from the portal
SummaryGenerate 2 incidents at the same time to the same client from the portal
I have a simple query about the rules of Service and operation of incident generation.
If from the portal there is the option to generate 2 incidents at the same time for the same client?
Can it be done from a business rule?
If an incident is from the portal and has a specific product selected, automatically generate an additional incident?