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SLA Incident

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edited Oct 2, 2019 2:54PM in Agent Desktop 3 comments

Content

Hello,

I created an SLA and assigned it to an Incident rule. My question is about the Answer Requirement time, I set time but I don't know what will happen when that time is reached, can he send me an email warning me about the expiration or shows on screen when I open OSvC?

 

Best Regards.

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