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Conditional content section - label

Received Response
edited Jun 8, 2022 8:36AM in Agent Desktop 2 comments


Hi everyone

Has anyone come across a method of labelling the conditional content section (i.e. <rn:answer_section access="1" title="X">) when editing an answer using the WYSIWYG?

We're currently helping a customer who has 4 interfaces and there are a number of answers which are split across a few of them, which means they have a few conditional sections so not to duplicate most of the content and present interface-specific pieces of info. It would make it super helpful if these conditional sections listed the access level they were related to. I have a faint memory of something like this being available years ago but maybe I'm just confusing skipping to source all the time to check the access level.

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