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Restricting Chat Survey Based on AHT

Received Response
edited Oct 7, 2019 11:02PM in General Functional Discussions 1 comment


Restricting Chat Survey Based on AHT of less than 2 minutes


Our sites sometimes experience issues in their network and when this happens customers may become disconnected from a chat session.  Although the customer is reconnected to another agent, the original agent must terminate the first session to end the chat.  Once the session is terminated by the agent it will trigger the chat survey.  I would like to know if there's a way to restrict chat surveys from being sent when the handle time is less than 2 minutes.



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