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Restricting Chat Survey Based on AHT — Cloud Customer Connect
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Restricting Chat Survey Based on AHT

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edited Jun 8, 2022 10:31AM in Agent Desktop 1 comment

Summary

Restricting Chat Survey Based on AHT of less than 2 minutes

Content

Our sites sometimes experience issues in their network and when this happens customers may become disconnected from a chat session.  Although the customer is reconnected to another agent, the original agent must terminate the first session to end the chat.  Once the session is terminated by the agent it will trigger the chat survey.  I would like to know if there's a way to restrict chat surveys from being sent when the handle time is less than 2 minutes.

Version

18c

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