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Rest APIs for assigning skills to an agent in osvc

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edited Oct 8, 2019 12:01PM in Customer Portal 3 comments

Summary

Rest APIs for assigning skills to an agent in osvc

Content

Hi Team,

Are there any Rest APIs available to assign skills to an agent? Right now whenever request comes, we assign the skills to the agents manually but we want to get rid of the manual tasks. Is there any way to automate it without manual intervention?

Thanks,

Ashish

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