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Reply to Email Functionality Lost on Incident

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edited Oct 8, 2019 3:15PM in Agent Desktop 3 comments

Summary

Reply to mail functionality lost - need help getting it back

Content

Hello, we have lost our ability to reply to emails in our Oracle Service Cloud incident work space in the Browser UI agent.  The attached image shows only forward capability for the thread in the incident.  There used to be a send option.  Can someone point me in the direction in how I get that back?

Thanks!

Joe

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