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Customer Portal Vision, Strategy and/or Roadmap

Received Response
edited Jun 7, 2022 1:19PM in General Technical Discussions 7 comments


Customer Portal Vision, Strategy and/or Roadmap



Is there a roadmap that Oracle can share on here or a webinar/Q&A session that could be arranged to show the roadmap for Customer Portal please?

I'm aware that a lot of product development time and effort is being put in to moving Browser UI and new agent functionality forward and there is some good stuff being done. I've watched multiple webinars, seen all the new features in the release notes for each upgrade version and have slide decks highlighting the roadmaps... however, Customer Portal does not seem to be progressing at the same pace and this is where we would like our customers to be interacting with us more.

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