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Guided Assistance - disable auto-scroll

Accepted answer
edited Jun 8, 2022 8:36AM in Agent Desktop 2 comments


Hi everyone

With the standard behaviour of GA it auto-scrolls down to the next line as soon as the user selected an option. This hides the selected option and in most cases the user has to scroll up to confirm what they selected and how it relates to the new choice presented to them.

I couldn't find an option to disable the auto-scroll but if anyone managed to disable it please let me know.



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