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Facing issue with Object event handler of Out of office accelarator

edited Oct 11, 2019 11:29AM in Agent Desktop


error in Object event handler of Out of office accelarator


Hi ,

I downloaded the out of office accelarator to implement the OOO functionality. I followed the each step mention in PDF document mentioned.

I downloaded the ZIP file to create object event handler. I took copy of the code and edited test harness section and updated the incident ids and contact ids properly.

I am getting error when Testing it. I attached the issue screen shot below and also the code.

Need help urgently.



Jagadeesh G





Code Snippet

   Declare the name of this Object Event Handler:
 * CPMObjectEventHandler: Check_Staff_Account_OOO_Dates

   Declare the package this Object Event Handler belongs to:
 * Package: RN

   Declare the objects this Object Event Handler can handle:
 * Objects: Incident

   Declare the actions this Object Event Handler can handle:
 * Actions: Update

   Declare the Connect Common Object Model version this
   Object Event Handler is bound to:
 * Version: 1.2

// An alias to use for the version of the Custom Process Model
// this script is binding to:
use \RightNow\CPM\v1 as RNCPM;

// An alias

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