Chat REST Service

Summary

Issue with establish session - Chat REST API

Content

Hi,

I'm trying to invoke Chat REST services for a custom integration. But I am getting an error while calling establish session REST API. Please find the details below. .

API: https://xxxxx.custhelp.com/services/rest/crossChannelServices/latest/establishSessions

Body

{
 "sessionInformation": {
 "emailAddress" : "[email protected]", 
 "firstName" : "Vijay",
 "lastName": "Krishna", 
 "question" : "Test Chat",
 "auxiliaryData" : {
"BROWSER" : "Mobile Safari 11.0", 
"OPERATING_SYSTEM" : "iPhone OS", 
"USER_AGENT" : "Mozilla/5.0 (iPhone; CPU iPhone OS 11_4_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/11.0 Mobile/15E148 Safari/604.1"
} 
  }
 }

 

Response

{

"type": "https://xxxxx.custhelp.com/services/rest/crossChannelServices/exceptions/OSC-CREST-00006"