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Associate a contact to a chat based on custom field instead of email address

Received Response
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edited Oct 18, 2019 7:06AM in Customer Portal 1 comment

Summary

Contact change based on custom field instead of email address

Content

Hello All,

When a chat is raised in customer portal, we want to associate the existing contact based on a ID stored in custom field instead of the email address. Is it possible to customize this behavior?

Thanks,Priya

 

Version

3.7

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