You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

OSvC Chat integrated to Oracle Engagement Cloud

Received Response
24
Views
1
Comments
edited Jun 8, 2022 12:08PM in General Technical Discussions 1 comment

Summary

How to integrate OSvC Chat to Oracle Engagement Cloud?

Content

Due to some limitations on the usage of Chat Inlay and Chat VBCS of Oracle Engagement Cloud we have been analysing the approach to integrate the standalone OSvC Chat to Oracle Engagement Cloud to capture all the contacts interactions from Chat channel.

Please I appreciate if you could share some use cases already implemented with this approach and documentation on how to implement it.

Thanks and regards

Adolfo Sanches

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!