OSvC Chat integrated to Oracle Engagement Cloud
SummaryHow to integrate OSvC Chat to Oracle Engagement Cloud?
Due to some limitations on the usage of Chat Inlay and Chat VBCS of Oracle Engagement Cloud we have been analysing the approach to integrate the standalone OSvC Chat to Oracle Engagement Cloud to capture all the contacts interactions from Chat channel.
Please I appreciate if you could share some use cases already implemented with this approach and documentation on how to implement it.
Thanks and regards