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How to encrypt CustomerName field in OAC charts?

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edited Jun 8, 2022 10:31AM in Agent Desktop

Summary

How to encrypt CustomerName field in OAC charts?

Content

CustomerName is a PII and hence when I use this field in my visualizations in OAC, I want it to be masked.

I want the name to be displayed to the user in a format such tha, he/she would not be able to interpret it to the actual customer name.  How would I do this in OAC? Is it possible to use a custom calculation on the CustomerName field?

Thanks in advance,

Chethana

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