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Bulk Extracting Contacts, Incidents, and Threads by Created Date for local archive

Accepted answer
edited Oct 23, 2019 9:34PM in System Admin and Configuration 2 comments


Has anyone extracted contact, incident, and thread records in bulk for local archiving?


I am looking to do a bulk extract of all Incidents (plus Threads) and Contacts by creation date to decrease storage of those objects within Oracle Service Cloud. It is desired to locally store this archived data.

The following REST APIs cover this from a service standpoint:
Retrieve collection of incidents, Retrieve an instance of Incident, Retrieve collection of contacts, and Retrieve an instance of Contact.

However, the REST APIs will take days to execute to just extract a single year of data.  I have been looking into the Bulk Extract API (

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