You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Chat Inlays - Proactive, Conditional and Embedded

Received Response
106
Views
33
Comments
edited Jun 7, 2022 1:19PM in General Technical Discussions 33 comments

Summary

Brief summary of then how, when and why in using chat widget such as Inlays

Content

There has been some discussions about proactive, conditional and embedded chat inlays. Hopefully this thread may resolve some confusion around the usage. While I am not an expert in the chat field - you should visit the chat forums or check out the chat answers on the CX site - I can provide some insight for you.

Proactive Chat and Conditional Chat Inlays are what we call "chat offer" widgets. The usage is that these are loaded onto a page along with an Embedded Chat that is initially hidden. When certain criteria (specified by you) are met, then the chat offer inlay fires an event for the Embedded Chat to appear and allow the end user to enter in credentials and initiate a chat session. Below, we'll talk about the various Inlays and the basics around their usage and functionality.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!