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Sales Product & Items

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edited Jun 8, 2022 10:31AM in Agent Desktop 2 comments

Summary

Sales Product & Items

Content

Hi team,

Please note we have a integration between Fusion and OSvC for items and price list, for which we used the OOTB Product Catalog (Item - Description, ID, Price, Created Date).

When we update the price list using API with a different date for the items those are not getting updated rather its getting created as a new line item, though we update against the Item ID which is unique. 

Is this a normal behavior? Any ideas on this will be highly helpful.

Thanks

Thiyag

Version

19b

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