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Segregate KA access through API

Accepted answer
edited Jun 8, 2022 8:36AM in Agent Desktop 4 comments


I'm looking for a way to segregate KA access using the Rest API.


Hello Experts

We are planning to use KA and give access to it's functionality to different groups of people through the KA Rest API.

I read the KA documentation and I find out that this can be possibly done using views.

I have an OSvC site with 9 different interfaces with the same locale/language, so I created 9 different views.

Now my question is the following:

Is it possible to give access to each group of user only to a specific interface/view through the REST API?

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