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Incidents Queues Inquiry

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edited Jun 8, 2022 10:31AM in Agent Desktop 1 comment

Summary

Regarding Round Robin (Logged-In status)

Content

Hi All,

As shown in the below screenshot the queue status 'Round Robin (Logged In)' means that incidents will be distributed equally to the logged in agents, The Question is:

1- Is it meant by logged-in status -> The agent who is using the application or logged-in has another meaning?

2- If the agent got the lock screen which locks after 15 minutes ,, Is he considered logged in or out?

 

Version

19A
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