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Incidents Queues Inquiry — Cloud Customer Connect
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Incidents Queues Inquiry

Received Response
edited Jun 8, 2022 10:31AM in Agent Desktop 1 comment


Regarding Round Robin (Logged-In status)


Hi All,

As shown in the below screenshot the queue status 'Round Robin (Logged In)' means that incidents will be distributed equally to the logged in agents, The Question is:

1- Is it meant by logged-in status -> The agent who is using the application or logged-in has another meaning?

2- If the agent got the lock screen which locks after 15 minutes ,, Is he considered logged in or out?




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