Default mail queue workspace rule being overwritten
Summarysetting a default queue via workpsce rule is being overwrittent by main business rule
we have a bunch of workspace rules for setting a default queue if the current user is in a certain profile.
and then setting the default mailbox if a particular queue is set.
we also have business rules for incoming mail that sets the mailbox and queue if the mailbox is a certain value.
Issue is that when a user creates a new incident from the console.
- the workspace rules fire, thus setting their default queue/mailbox
- user then saves the new incident