You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Reply e-mail Incident

Received Response
45
Views
22
Comments
edited Oct 31, 2019 6:09PM in Agent Desktop 22 comments

Content

Hello everyone,

I created the e-mail managing by Oracle and configure in agent desktop, I convert the EGW_ENABLED to "yes"  and when I create an Incident in "ask your question" and reply this Incident in agent desktop I make a test replying this incident response in my private email, this response doesn't arrive in RN.

Can someone help me? Is all the configuration correct or do I need to configure one more?

Follow the evidence:

 

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!