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Reply e-mail Incident

Received Response
edited Oct 31, 2019 6:09PM in Agent Desktop 22 comments


Hello everyone,

I created the e-mail managing by Oracle and configure in agent desktop, I convert the EGW_ENABLED to "yes"  and when I create an Incident in "ask your question" and reply this Incident in agent desktop I make a test replying this incident response in my private email, this response doesn't arrive in RN.

Can someone help me? Is all the configuration correct or do I need to configure one more?

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