You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Global Find and Replace in Knowledge Advanced

Received Response
8
Views
1
Comments
edited Nov 4, 2019 1:25PM in Agent Desktop 1 comment

Summary

Global Find and Replace in Knowledge Advanced

Content

Hi,

We have "Global Find and Replace" feature under Knowledge Advanced->Authoring in Agent Desktop. When we search for a keyword or phrase using GFR, we see that the search results less number of articles, when compared to the searched results obtained from the Customer Portal Search feature. 

According to our observation, GFR does exact search of the entered keyword (FULL/Exact search), whereas the Customer Portal keyword search feature searches for all the combinations of words (synonyms) present in the entered search phrase. Hence GFR produces less number of articles in the result set.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!