We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Custom objects or fields for attachments

Received Response
edited Nov 6, 2019 5:48PM in System Admin and Configuration 5 comments


How can I provide agents with the ability to mark selected attachments?



We periodically need to export attachments from OSvC to our eDocument management system. Our agents that manage the attachments in OSvC need to be able to select only certain attachments from each incident for downloading, since there may be attachments that are not needed in the eDocument system.  I didn't see a way to create a custom field on the Attachment table, nor did I see a way to set up a relationship between a custom object and attachments.  So, how do I go about allowing agents to identify attachments without making them use the display name or description fields

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!