Receive Incident update in the same created incident

Content

Dears,

Greeting To All !!

I created a business rule that email incident information in a specific scenario, It worked and to verify that I put my email address as a test.

The issue here is after I received the mail I replied to it from my personal email and expected to update that reply on the same incident inside RN, but that didn`t happen although I have the below configuration.

 

 

 

Version

19A