Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Receive Incident update in the same created incident — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Receive Incident update in the same created incident

Accepted answer
18
Views
2
Comments
edited Jun 8, 2022 10:31AM in Agent Desktop 2 comments

Content

Dears,

Greeting To All !!

I created a business rule that email incident information in a specific scenario, It worked and to verify that I put my email address as a test.

The issue here is after I received the mail I replied to it from my personal email and expected to update that reply on the same incident inside RN, but that didn`t happen although I have the below configuration.

 

 

 

Version

19A

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!