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Receive Incident update in the same created incident — Cloud Customer Connect
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Receive Incident update in the same created incident

Accepted answer
edited Jun 8, 2022 10:31AM in Agent Desktop 2 comments



Greeting To All !!

I created a business rule that email incident information in a specific scenario, It worked and to verify that I put my email address as a test.

The issue here is after I received the mail I replied to it from my personal email and expected to update that reply on the same incident inside RN, but that didn`t happen although I have the below configuration.






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