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Password Reset link in email expiring immediately

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edited Nov 7, 2019 4:22PM in Customer Portal 8 comments

Summary

A customer is not able to reset password because link is expired immediately

Content

Hello,

I have a customer contact who is gettting the reset password from the system as expected from the customer portal. However, when she clicks the link to reset her password, she gets the "link has expired" message, even though she clicks the link immediately upon receipt.  I cannot reproduce this issue with my own account neither can others at my agency.  Any ideas what may be happening on her end that is causing this?

She claims to have dumped browser cache and cookies.

Thanks

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