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Queue Distribution Inquiry

Accepted answer
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edited Jun 8, 2022 10:31AM in Agent Desktop 3 comments

Content

Dears,
Is there any way to switch the agents queues daily or more than 1 time per day without navigating to profile permissions?

The workflow is:
The agent will work with some incident and his supervisor will change the agent task. (Maybe more than one time per day)

Version

19A
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