We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Queue Distribution Inquiry

Accepted answer
10
Views
3
Comments
edited Nov 7, 2019 5:51PM in General Functional Discussions 3 comments

Content

Dears,
Is there any way to switch the agents queues daily or more than 1 time per day without navigating to profile permissions?

The workflow is:
The agent will work with some incident and his supervisor will change the agent task. (Maybe more than one time per day)

Version

19A

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!