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Stop emails from creating or updating incidents

Received Response
edited Nov 7, 2019 8:28PM in Agent Desktop 6 comments



We are looking for a way to stop our emails from creating new incidents or updating existing incidents.

Also we would like to send an auto response to whoever sent us an email, telling them that the incident was not created or updated.

I thought there would be a Business Rule setting to do this, but I just dont see a way to do it.

Any help would be appreciated here.


Chris Flynn

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