You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Stop emails from creating or updating incidents

Received Response
27
Views
6
Comments
edited Nov 7, 2019 8:28PM in Agent Desktop 6 comments

Content

Hi

We are looking for a way to stop our emails from creating new incidents or updating existing incidents.

Also we would like to send an auto response to whoever sent us an email, telling them that the incident was not created or updated.

I thought there would be a Business Rule setting to do this, but I just dont see a way to do it.

Any help would be appreciated here.

Thanks

Chris Flynn

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!