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Assigning articles to BU in order to segregate Knowledge

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edited Jun 8, 2022 8:36AM in Agent Desktop 5 comments

Summary

Segregate articles by Business Units

Content

Hello there,

I am trying to segregate articles/ knowledge by Business Units.

Each BU holds different policies, therefore a different article is relevant to different BU. 

I know Categories can be assign to BU, but I don't want to create a multiple categories for each BU. (we have 26 BUs) 

Thanks for your help.

Orit Dekel

 

 

Version

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