You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Assigning articles to BU in order to segregate Knowledge

Received Response
39
Views
5
Comments
edited Jun 8, 2022 8:36AM in Agent Desktop 5 comments

Summary

Segregate articles by Business Units

Content

Hello there,

I am trying to segregate articles/ knowledge by Business Units.

Each BU holds different policies, therefore a different article is relevant to different BU. 

I know Categories can be assign to BU, but I don't want to create a multiple categories for each BU. (we have 26 BUs) 

Thanks for your help.

Orit Dekel

 

 

Version

19 D

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!