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Assigning Service articles to Business Unit

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edited Jun 8, 2022 10:31AM in Agent Desktop 3 comments

Summary

Segregate knowledge by BU

Content

Hello there,

I am trying to segregate articles/ knowledge by Business Units.

Each BU holds different policies, therefore a different article is relevant to different BU. 

I know Categories can be assign to BU, but I don't want to create a multiple categories for each BU. (we have 26 BUs) frown

Thanks for your help.

Orit Dekel

Version

19 D

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