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Search Knowledge within BUI Workspace

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edited Nov 19, 2019 6:06PM in Agent Desktop 8 comments

Summary

Trying to locate report that is within the BUI workspace for Search Knowledge Base

Content

We recently launched with the BUI and need to make some changes to the one Knowledge Base Search, which shows on all agent workspaces, but cannot locate the report that is being utilized here?  Can someone provide some insight as to where we can find the information within the workspace that tell me what report that is?  I have attached a screen shot of the location of the search I am looking for.

Thanks,

Krista

 

 

Version

19C
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