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Track Changes to Menu Fields and Custom Fields

Received Response
edited Nov 19, 2019 6:43PM in System Admin and Configuration 2 comments


Track changes to Menu fields and Custom Fields


We have a process set up that exports Incident and Contact data to our data warehouse for archiving and reporting. A number of the fields that are exported include Menu Fields and Custom Fields that have lookup lists. Some of the Menu Fields include Incident Queues, Chat Queues, Channel ID, Rule State and Status.

We are looking for a way to be able to identify if new items are added to the Menu fields or Custom Menu Fields so that we are able to maintain the correct values for the lookup values in our data warehouse. 

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