We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Exclude parent group selection from assigned field in incident workspace

Accepted answer
17
Views
3
Comments
edited Nov 27, 2019 6:55AM in Customer Portal 3 comments

Summary

Exclude parent group selection from assigned field in incident workspace

Content

Hi All,

We have a requirement that we need to exclude selection of parent group from assigned field in the incident workspace. That means individual group value should be not be selectable in the assigned field. Agent can assign the incident to other agent but agent should not be permitted to assigned to parent group.

I have created the workspace under incident workspace to make parent group name not selectable in the assigned field. But I saw the different behavior, if any agent logged in console that agent own group is selectable and other group are not selectable. Our requirement is that all group should be not be selectable.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!