Exclude parent group selection from assigned field in incident workspace

Summary

Exclude parent group selection from assigned field in incident workspace

Content

Hi All,

We have a requirement that we need to exclude selection of parent group from assigned field in the incident workspace. That means individual group value should be not be selectable in the assigned field. Agent can assign the incident to other agent but agent should not be permitted to assigned to parent group.

I have created the workspace under incident workspace to make parent group name not selectable in the assigned field. But I saw the different behavior, if any agent logged in console that agent own group is selectable and other group are not selectable. Our requirement is that all group should be not be selectable.