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Incident fields does not working

Received Response
edited Nov 27, 2019 6:46PM in Customer Portal 11 comments



I created any custom fields in RN to implement in CP, I added everything in ask.php and make my customization. But when I try to send form it does not work.

If I delete all the Incident fields and leave the form only the contact fields, it works normally. No one Incident fields work in CP (custom or "default" fields).

Someone knows why this?


Ps: I don't have any <rn:condition> to see if the user is logged or not.


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