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Incident Assigned notification Delay

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edited Nov 28, 2019 12:05PM in Agent Desktop 1 comment

Summary

Incident Assigned notification Delay

Content

Hi Team,

Delayed on Incident Notification.

Start Hour: 8am  End Hour:5pm

1. Customer created one incident after the time range(Example:after 6pm). So Agent gets the notification on Next day Morning(9 am) instead of (8am).

Why the assigned notification gets delayed?

 

Thanks,

Ashok

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