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On Agent BUI Not able to set Incident Assigned using extensible framework

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edited Dec 3, 2019 10:41AM in UI Extensibility 1 comment

Content

Hi Everyone,

I am trying to change Incident Assigned based on logic from Script. Unable to set this field in Agent BUI using agent extension framework. Could you please help me on this issue.

Code Snippet

<script>
ORACLE_SERVICE_CLOUD.extension_loader.load("CUSTOM_APP_ID" , "1")
.then(function(extensionProvider)
	{
	IExtensionProvider.registerWorkspaceExtension(function(WorkspaceRecord)
		{
		WorkspaceRecord.updateField('Incident.Assigned.AcctId', 4); 
		}
	);
	}
);
</script>

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