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edited Dec 4, 2019 2:35PM in Agent Desktop 5 comments

Content

Hello,

I'm trying to send a note when I select the specific field that activates a rule business.

I select these fields so the e-mail registered to receive the note, but all the time that I active this rule, the contact also receive a new e-mail.

Exist some way I can send these notes and the final contact (that created an Incident) not receive the information?

Regards.

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