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Delegation of incidents in case if agent availability

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Dec 8, 2019 10:18AM edited Dec 8, 2019 10:18AM in Agent Desktop 3 comments

Summary

Delegation of incidents in case if agent availability

Content

If any agent is going for a vacation or not available for some reason then What is the way to delegate all incidents to other agent for resolution.

Regards,

Vaibhav L

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