Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Routing rules of Incidents — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Routing rules of Incidents

Received Response
20
Views
3
Comments
edited Dec 8, 2019 10:22AM in Agent Desktop 3 comments

Summary

Routing rules of Incidents

Content

We created a incident routing rules to assign SR to agents and mentioned agent name. Now in case if emploee leaves the organization and there is a replacement then we need to change the rule everytime. Is there any other way we can map this make it dynamic.

 

Regards,

Vaibhav L

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!