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Routing rules of Incidents

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edited Dec 8, 2019 10:22AM in Agent Desktop 3 comments

Summary

Routing rules of Incidents

Content

We created a incident routing rules to assign SR to agents and mentioned agent name. Now in case if emploee leaves the organization and there is a replacement then we need to change the rule everytime. Is there any other way we can map this make it dynamic.

 

Regards,

Vaibhav L

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