Incident notification between agents
SummaryIncident notification between agents
I have a requirement where if an incident open by two are more agents , there should be a notification to the Agent who opened it first and still in edit mode. in the same way other agents also to be notified when in edit mode , about the incident which is currently in Edit by first agent them.
I already enabled Toast notifications for all Agent desktop but not able to see that facility.
Please let me know how to achieve this. Thanks in advance.