Incident notification between agents

Summary

Incident notification between agents

Content

Hi ,

I have a requirement where if an incident open by two are more agents , there should be a notification to the Agent who opened it first and still in edit mode. in the same way other agents also to be notified  when in edit mode , about the incident which is currently in  Edit by first agent them.

 

I already enabled Toast notifications for all Agent desktop but not able to see that facility.

Please let me know how to achieve this. Thanks in advance.

Regards

Jagadeesh G

 

 

 

Version

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