Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Incident notification between agents — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Incident notification between agents

Received Response
21
Views
3
Comments
edited Dec 9, 2019 11:28AM in Agent Desktop 3 comments

Summary

Incident notification between agents

Content

Hi ,

I have a requirement where if an incident open by two are more agents , there should be a notification to the Agent who opened it first and still in edit mode. in the same way other agents also to be notified  when in edit mode , about the incident which is currently in  Edit by first agent them.

 

I already enabled Toast notifications for all Agent desktop but not able to see that facility.

Please let me know how to achieve this. Thanks in advance.

Regards

Jagadeesh G

 

 

 

Version

19B
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!