Incident notification between agents
Summary
Incident notification between agentsContent
Hi ,
I have a requirement where if an incident open by two are more agents , there should be a notification to the Agent who opened it first and still in edit mode. in the same way other agents also to be notified when in edit mode , about the incident which is currently in Edit by first agent them.
I already enabled Toast notifications for all Agent desktop but not able to see that facility.
Please let me know how to achieve this. Thanks in advance.
Regards
Jagadeesh G
Version
19B
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