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Copy Incident Workflow Issue / Help

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edited Dec 12, 2019 7:22AM in Agent Desktop 1 comment

Summary

Copied incident loads in same tab and original incident does not open from recent items

Content

Hello Experts,

Looking for some help/guidance for an issue that I am facing with the workflow copy incident template. The use case is fairly simple. Our agents should be able to Copy an incident and then relate the original incident and the copied incident. We have a CO in place to store relationship between two incidents. I used the delivered copy incident template and made minor changes and added two steps, one to create a CO record and set the relationship fields using the initial and copied records and a save step. Everything works as expected. On button click from a workspace the

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