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REST API - Multiple incidents with fields parameter

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edited Dec 12, 2019 8:33AM in Integrations and APIs 1 comment

Summary

Unable to retrieve custom fields in multiple incidents get

Content

Hello All,

We are trying to use the Multiple incidents Get in the REST API and specifying the fields attribute in the query parameter. It always return the default response with standard fields if any specified but does not add the custom fields  specified in the fields section. My query is like below. This works if I query specifying the incident id. Can you please check and let me know if it is default behaviour or if my query is wrong? Thanks in advance.

https://mysitename.custhelp.com/services/rest/connect/v1.4/incidents?fields=subject,id,createdTime,lookupName,customFields.c.customfieldname&limit=10

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