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Custom Fields Not Visible on Workspace For a Specific Profile

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edited Dec 17, 2019 9:08AM in Agent Desktop 3 comments

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Hi,

We have two profiles - identical in pretty much every way I can see, however, one can't see contact custom fields on a workspace. We disabled all rules on workspace and no change.

Please can anyone advise what steps to take to solve this issue before we raise a SR please.

They're not hidden based on profile, the profile has administrative access ticked in their profile... it doesn't make sense

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