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assign answers in OKA

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edited Jun 8, 2022 8:36AM in Agent Desktop 2 comments

Summary

Cannot assign an answer outside my group in OKA

Content

Hi,

we are having troubles assigning answers to a new owner in OKA.
I can assign an answer to persons within my group but not outside it.

We created a group knowledge owners who would like to assign answers to knowledge authors (or reassign) but this option is not available.

Then we tried to modify the profile of the authors (to show up in list) but that didn't seem to work too. So were a bit stuck on this issue now.

Does anybody have an idea on how to set this up? 

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