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assign answers in OKA

Received Response
edited Jun 8, 2022 8:36AM in Agent Desktop 2 comments


Cannot assign an answer outside my group in OKA



we are having troubles assigning answers to a new owner in OKA.
I can assign an answer to persons within my group but not outside it.

We created a group knowledge owners who would like to assign answers to knowledge authors (or reassign) but this option is not available.

Then we tried to modify the profile of the authors (to show up in list) but that didn't seem to work too. So were a bit stuck on this issue now.

Does anybody have an idea on how to set this up? 

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